The project I was involved in exposed me to CTB ('change the bank') and RTB ('run the bank') work in one of the divisions.
RTB work:
- Production outages:
- This meant dealing with production outages and being put through the outage process by L1 support (as they manage this process). The stress associated with an outage comes from 3 sources:
- you may not know what is connected to what - (there is a massive need for products that can help staff understand what-is-connected-to-what as dependency diagrams, ER diagrams are often not present)
- finding and fixing the problem (the code may be a mess, the developers may have left, you need access to a dev, qa and prod environments)
- applying a change to production is a painful process (lots of tickets and process hoops to jump through).
- Adding simple features to the existing systems
- Investigating production issues
- speaking to the outsourced user base in bangalore
- speaking to the outsourced dev team in bangalore
CTB work
- adding something very simple like a new attribute to a data entity can be a complex process. The UI, middletier, database and then other systems that use the attribute all need to be changed.
- Managing the backlog of features that the dev team is working on
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